IT Manager. AI builder. Eleven years of taking IT operations from reactive to proactive across QSR, healthcare, and hospitality.
I run IT operations and build the AI tooling that makes them better. Most IT Managers stop at keeping the lights on — I keep them on and ship the automation that turns the help desk from a cost center into a force multiplier.
Most recently, I designed and built Al3x, a production retrieval-augmented AI service desk on the Gemini stack. Concept to production in four months, now serving 2,000+ employees in English and Spanish. It's the kind of work I want to scale next: pairing operational discipline with modern tooling to drive measurable productivity gains.
Before AI was the headline, I rebuilt help desk operations and network architecture for an 80+ location QSR group, modernized IT for a multi-state pharmacy chain under HIPAA, and have spent eleven years learning what actually works versus what just sounds good in a slide deck.
RAG-based AI service desk assistant — built solo in 4 months
Al3x is an internal AI assistant that handles Tier-1 service desk requests, retrieves knowledge from internal documentation, and routes work into Freshservice, Notion, and Google Workspace. I designed the architecture, integrated every system, built the orchestration layer in n8n, and shipped the single-file HTML frontend. It went live four months after the first commit and now deflects a meaningful share of inbound tickets across the company.
Eleven years across QSR, healthcare, and hospitality. Common thread: take IT from reactive firefighting to documented, proactive operations.
From the operational stack I run every day to the AI/automation tools I use to build leverage.
If you're hiring an IT Manager, IT Director, or AI/automation engineer — and you want someone who can run the operation today and ship the automation that makes it irrelevant tomorrow — get in touch.
daniel_lewis11@outlook.com